Return Policy
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Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, (For ANY reason, even if the problem is our fault).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and be shipped back in a healthy, new undamaged box with tracking.
Upon successful return, you will be charged a 20% restocking fee, which covers the cost of packing and the original cost associated with shipping we incurred.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, please use the return/exchange link at the top of our page.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at darksidestudioarts@gmail.com.
Sale items / Custom made items (if applicable)
Only regular priced items may be refunded, unfortunately sale and custom made items cannot be refunded, unless the product is defective upon arrival, or by our mistake, we delivered the incorrect product to you.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at darksidestudioarts@gmail.com and send your item to: 10 Klines Road Bloomsburg Pennsylvania US 17815-6514.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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