At Darkside Studios LLC, we want you to love your purchase! If you are unsatisfied with your order, please review our return policy below to ensure a smooth and hassle-free process.
Eligibility for Returns
- Returns are accepted within 90 days of receiving your order.
- Items must be unused, uncut, and in their original condition with all packaging intact.
- Custom orders and reprints, unless defective, are not eligible for return.
How to Start a Return
- Contact us at darksidestudioarts@gmail.com to request a Return Merchandise Authorization (RMA).
- Please include your order number and a brief description of the reason for the return.
- Once your RMA request is approved, you’ll receive instructions on how to send the item(s) back.
Shipping Your Return
- All returns must be securely packaged to avoid damage in transit.
- Return shipping costs are the responsibility of the buyer, and we recommend purchasing shipping insurance to protect against loss or damage.
- We are not liable for lost or damaged returns. Please keep all tracking information until your return is processed.
Restocking Fee
- A 25% restocking fee applies to all eligible returns.
- If your order qualified for free shipping, the original shipping cost incurred by Darkside Studios LLC will be deducted from your refund.
Refund Processing
- Refunds will be processed once we receive and inspect your return.
- Approved refunds will be issued to the original payment method within 5–7 business days.
Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
- Include clear photographs of the damaged item(s) and packaging in your email to darksidestudioarts@gmail.com.
- We will promptly review your case and, if approved, provide a replacement or issue a full refund.
Non-Returnable Items
- Custom-designed or custom-printed products.
- Any item that has been installed or partially used.
- Products without prior RMA approval.
International Orders
- Import duties, taxes, and return shipping costs are the responsibility of the buyer.
- Refused international packages due to unpaid taxes or fees are not eligible for refunds.
Contact Us
Have questions or need assistance? Feel free to reach out to us at darksidestudioarts@gmail.com. We’re here to help!
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