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Darkside Studio Arts LLC Terms & Conditions | Shipping & Returns

📜 DARKSIDE STUDIOS LLC – TERMS AND CONDITIONS

BY PURCHASING FROM THIS STORE, YOU AGREE TO THE FOLLOWING POLICIES. PLACING AN ORDER CONSTITUTES ACCEPTANCE OF THESE TERMS.

Last updated: November 26, 2025


📧 CONTACT AND ORDER APPROVAL

  • We may contact you via email with questions or preview approvals. Orders may be held until a response is received.
  • Unconfirmed preview approvals may result in cancellation and refund.
  • Darkside Studios LLC reserves the right, at our sole discretion, to cancel any order (in whole or in part) at any time prior to shipment, for any reason, including but not limited to incorrect pricing, insufficient or miscalculated shipping charges, sudden carrier rate increases, system errors, or order feasibility issues. While we may contact the buyer when appropriate, we are not obligated to do so. If an order is cancelled, the buyer’s sole and exclusive remedy is a refund of the amounts paid for the cancelled portion of the order.
  • Ensure your email address is accurate and check spam folders regularly.

⚠️ WARRANTY DISCLAIMER

  • All products are sold without expressed or implied warranties.
  • Buyer assumes full responsibility for the use and installation of products.

📦 SHIPPING POLICIES

🎁 Discount, Promo & Free Shipping Eligibility

  • Only graphics-related products—including RC decals, wraps, sticker kits, skins, and similar graphic items—qualify for free shipping offers, discount codes, or promotional pricing.
  • Items such as apparel, RC pit mats, hats, beanies, accessories, or print-on-demand manufactured items are not included in free shipping or most discount-based promotions.
  • Orders containing both graphics and non-graphics products may calculate shipping or split shipping costs based on the non-graphics items, even if the graphics portion qualifies for free shipping.
  • The on-site free shipping progress bar is an automated guide only and may occasionally display incorrect thresholds or eligibility. Final shipping charges and eligibility are determined at checkout and may be adjusted by Darkside Studios LLC if needed.
  • Darkside Studios LLC may, at its sole discretion, allow or deny exceptions to these eligibility rules when appropriate. Exceptions do not imply future eligibility.

🌍 Flat Rate International Shipping

  • $19.95 USD flat rate available on most orders to most locations over $44.95.
  • Delivered via Economy International: 6–18 business days.

🇺🇸 Domestic Shipping (USA)

  • 📦 If your package shows no additional scans or movement beyond the original scan, we will issue a replacement only after 12 full business days have passed.
  • 🕒 Business days exclude weekends and U.S. federal holidays.
  • 🚫 No refunds or reshipments will be issued before this timeframe is met.

🌐 International Shipping

  • 📦 Replacements will be issued for international shipments with no delivery or scan activity after 20 full business days from the first scan.
  • Choose Priority or Express for faster and more trackable options.

💰 Import Taxes & Refusals

  • Buyers are responsible for all import taxes, duties, and brokerage fees.
  • 📦 We do not refund refused packages due to unpaid taxes or fees.
  • Returned packages are subject to non-refundable penalties and may not qualify for damage or delay refunds.

🇨🇦 Canadian Orders

  • Most orders over 1lb ship via UPS Standard or Expedited.
  • You may self-clear to avoid UPS brokerage fees. Contact UPS for instructions.
  • USPS is available for slower but fee-free delivery.

📸 Damaged Shipments (Domestic & International)

  • Photographic evidence of product and packaging is required.
  • ⚠️ Do not discard packaging or install product before reporting — this voids all claims.

🕒 HANDLING TIME

  • In-studio handling (design & approval): 1–3 business days.
  • During this time, we prepare artwork, send previews (when applicable), and await your approval. Orders do not enter production until approval is received.
  • Business days exclude weekends and holidays.
  • 💡 Expedited shipping applies after handling/production begins.
  • 📨 Tracking will be emailed to you as soon as your item ships.
  • All orders are produced strictly in the order they are received. Rush processing, deadline guarantees, or priority placement are not offered for any product or under any circumstances.
  • Darkside Studios LLC may temporarily disable ordering or lock checkout to manage production load. Orders placed before a lockout will continue in normal sequence.
  • Delays caused by late customer responses, slow approval replies, missing information, or incorrect information are not the responsibility of Darkside Studios LLC and may extend delivery timelines.

👕 APPAREL & RC PIT MAT FULFILLMENT TIMES

These items are designed and customized in-house by Darkside Studios LLC before being sent to our trusted manufacturing partner for final production and fulfillment.

  • In-studio design and approval time: 1–3 business days. This includes customization setup, design preparation, and customer artwork approval.
  • Once approved, production begins at our partner facility. Fulfillment times vary based on region and product type as shown below.
  • Shipping and transit time are in addition to both handling and production time.
  • Tracking information will be emailed automatically once your order has shipped.
  • Note: Delivery dates shown during checkout are automatically estimated by Shopify and may not accurately reflect real-world delivery due to manufacturer production variability. Actual delivery times depend on both design approval and fulfillment speed at our partner facility. As always, please feel free to reach out for updated delivery windows prior to ordering if required.
Average fulfillment times for apparel and RC pit mats by region in business days.
Average production times (in business days) for apparel and RC pit mats fulfilled through our trusted manufacturing partner. Transit time is separate.

🚚 TRANSIT TIMES

  • Transit time = carrier scan to delivery scan.
  • Transit time does not include handling or production time.
  • All shipping delays should be directed to the shipping carrier.
  • No carrier (including expedited) guarantees delivery times.

💵 RETURNS, REFUNDS & REPLACEMENTS

Return Policy

  • Items must be unused, uncut, undamaged, and in original packaging.
  • All return shipments must be insured by the buyer.

Restocking Fees

  • 25% restocking fee plus any original shipping (even if free) will be deducted from refunds.
  • No returns accepted on installed, cut, or damaged items.

🔁 Reprints & Replacement Items

  • We offer full reprints only; no partial or single-piece replacements.
  • RC decal kits are reprinted as a complete sheet only.
  • Reprints must match the original exactly — no color or layout changes.
  • Approval subject to studio availability and production load.

🔗 Request a reprint and save 15%:
👉 Reprint Application
💵 Minimum: $35 + shipping

Backorders or Incomplete Items

  • If an item cannot be fulfilled, we may issue a return label and full refund for that item.

🎨 PRODUCT DESIGN & VARIATIONS

  • Print runs may vary slightly in color, placement, or cut.
  • Order all needed kits at once for the best color match.
  • We reserve the right to improve or revise designs over time.
  • All artwork, layouts, templates, concepts, and designs created by Darkside Studios LLC remain the intellectual property of the studio. Purchasing a product does not grant rights to reproduce, modify, resell, or distribute the artwork.
  • Source files, layered files, and production files are not provided to customers under any circumstances.
  • Custom design work does not transfer ownership of the artwork to the customer unless a separate written agreement is made.
  • Customers receive a limited, non-exclusive, non-transferable license to install and display purchased graphics on their own physical vehicles, equipment, or personal items only.
  • Graphics may not be scanned, digitized, traced, recreated, resold, redistributed, or used as a base for new designs—including for print-on-demand services, apparel or merchandise lines, NFTs, or other digital or physical products—without prior written permission from Darkside Studios LLC.
  • It is strictly prohibited to supply Darkside Studios artwork to third-party printers, shops, or manufacturers for reproduction, modification, or resale.

👁️ Preview Policy

  • Declining the preview forfeits rights to design-related returns or adjustments.
  • We recommend selecting the preview option to confirm layout, name, number, and color accuracy.
  • Colors shown in digital previews may appear different on various screens due to brightness settings, display calibration, device type, or color profiles. Minor shifts between digital previews and printed output are normal and are not considered defects or grounds for return or reprint.

🛠️ CUSTOMIZATION, UPLOADS & SPONSOR LOGOS

  • Custom work is available when time permits at our discretion and may include one-off layouts or unique concepts.
  • Darkside Studios LLC does not display or provide real trademarked sponsor logos in product listings, examples, or marketing materials. All sponsor graphics shown publicly are generic placeholders.
  • Customers may upload or request sponsor logos, brand names, or company graphics for use on RC graphics kits, wraps, decals, and pit mats. By doing so, the customer confirms they have full legal rights, authorization, or sponsorship approval to use those logos in printed form.
  • Customers requesting sponsor or brand logos certify that:
    • They are an authorized sponsored driver or team member, or they have explicit permission to reproduce the logo.
    • The requested logo is not restricted, licensed, or prohibited for reproduction.
    • They accept full legal responsibility for all content requested or uploaded.
  • Darkside Studios LLC does not verify ownership, licensing, or sponsorship rights for customer-submitted logos. All liability for unauthorized or improper use rests solely with the customer.
  • If a trademark holder, brand, or sponsor disputes or challenges the customer’s use of their logo, the customer agrees to fully indemnify and hold harmless Darkside Studios LLC from all related claims, damages, losses, or legal fees.
  • Darkside Studios LLC reserves the right to decline printing any logo at our sole discretion. This includes but is not limited to:
    • copyrighted or licensed logos without clear permission,
    • restricted industry logos (e.g., alcohol, tobacco, explicit content),
    • logos we are not comfortable printing for any reason,
    • logos that appear altered, counterfeit, or unauthorized.
  • If a submitted logo is rejected, Darkside Studios LLC may request an alternate file, omit the logo, or cancel and refund the related portion of the order when appropriate.

👉 Submit a Custom Design Request

✏️ ORDER MODIFICATIONS

  • Order notes are welcome for simple clarifications or special instructions; however, they cannot be used to request customizations outside the options shown on the product listing unless those requests were discussed and approved by Darkside Studios LLC in advance.
  • The product listing defines the full scope of what is included. Any additional design changes, colors, layouts, add-ons, or customization requests not offered on the listing require prior consent from the studio.
  • Order notes or messages that include unapproved customizations will be treated as informational only and may be disregarded.
  • Darkside Studios LLC reserves the right to cancel and refund any order in which the buyer requests work that falls outside the options, features, or customization choices offered on the product listing, unless such work was expressly approved in advance.
  • Expanded or custom work outside the advertised product must be submitted through a Custom Design Request and approved before ordering.
  • No changes can be made once production begins.
  • If you need to correct something you entered (name, number, model choice, etc.), please contact us immediately after ordering. Corrections are not guaranteed once production starts.

🔧 INSTALLATION POLICIES

  • Buyers must verify product fit before installation.
  • Once installed or removed from the liner, the item is non-returnable.

🧩 FITMENT & RESPONSIBILITY

  • Use dropdowns to select exact model/year/make.
  • If a machine photo is uploaded, it overrides all dropdown selections.

📏 WRAP DEFINITIONS

  • “Wrap” “Skins” “Graphics” “Decals” “Stickers” refers to partial coverage kits — not full-body coverage.
  • Kits are not designed for compound curves or full skinning as the materials used are too thick for compound curves or overlapping.
  • Preview examples may or may not show gaps between graphic pieces correctly.

📐 MATERIALS, THICKNESS & SYMBOLS

  • 1 mil = 0.001 inch (≈ 0.0254 mm).
  • “~” (Approximately): indicates an average or nominal thickness, not an exact measurement.
  • Variation: Thickness can vary from piece to piece or run to run depending on materials, finishes, and production methods.
  • Product updates: Materials may change over time to improve quality. Some items may be backordered, substitutions may occur, and listed thicknesses may not always reflect the latest updates.
  • Included in thickness: film + adhesive + protective overlaminate (liner excluded).
  • Questions: If exact thickness is critical, please contact Darkside Studios prior to purchase for clarification.
  • Disputes: Products within normal variation are considered conforming. They may be returned, but all return shipping and related costs are the responsibility of the buyer.

🚫 LOSS & DAMAGES

  • We are not responsible for lost time, installation fees, deadlines, or third-party costs.

🎁 REWARDS PROGRAM

  • $50 minimum order to redeem points.
  • Points are not redeemable for cash and may be revoked at our discretion.
  • Discount codes, promotions, and rewards cannot be applied retroactively after an order is placed.
  • Price adjustments are not offered if a product goes on sale after purchase.
  • Multiple discount codes cannot be combined unless explicitly stated.

🏷️ TRADEMARK & COMPATIBILITY DISCLAIMER

  • All brand names, model names, manufacturer names, and trademarks (including but not limited to Traxxas®, Arrma®, Losi®, Axial®, Redcat®, and other RC brands) are the property of their respective owners.
  • Any reference to these names on this website is used strictly for the purpose of identifying compatibility and fitment of our aftermarket graphics, wraps, decals, skins, and accessories.
  • Darkside Studios LLC is not affiliated with, endorsed by, or sponsored by any of the manufacturers mentioned.
  • Our products are aftermarket items made solely by Darkside Studios LLC and are not manufactured, distributed, or licensed by the brands for which they are designed to fit.
  • Use of trademarked names is intended as descriptive nominative fair use under U.S. trademark law and is used only to describe the vehicles or products our graphics are compatible with.
  • Product titles and descriptions that reference vehicle or manufacturer names are for fitment description only and are not meant to imply that Darkside Studios LLC is the original manufacturer of the vehicle or that our products are genuine OEM parts.
  • If you are the owner or representative of a trademark and have questions regarding usage, please contact us for clarification.

🔒 PRIVACY & DATA

  • Darkside Studios LLC collects customer information (such as name, email address, billing and shipping address, order details, and uploaded artwork) solely for the purposes of processing orders, providing customer support, and improving our services.
  • Payment information is processed securely by third-party payment providers. We do not store full credit card numbers on our servers.
  • Our website may use cookies and similar technologies to support basic functionality, shopping cart performance, and analytics.
  • Customer information is not sold or rented to third parties. Limited sharing may occur with service providers (such as printers, shipping carriers, and payment processors) strictly as needed to fulfill your order.
  • For full details on how we collect, use, and protect your information, please review our Privacy Policy linked in the website footer or contact us directly with any questions.
  • All warranties are disclaimed, including merchantability and fitness for purpose.
  • Buyer waives liability and agrees to indemnify Darkside Studios LLC for any claims arising from misuse, improper installation, or unauthorized reproduction of products or artwork.
  • Initiating a payment dispute or chargeback for an order that was fulfilled according to these Terms and Conditions constitutes a breach of this agreement. Darkside Studios LLC reserves the right to dispute all chargebacks with proof of fulfillment, communication, and approval records.
  • Filing a false or fraudulent chargeback may result in refusal of future business and recovery of losses, fees, and damages where permitted by law.

⚖️ GOVERNING LAW & JURISDICTION

  • These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the purchase or use of Darkside Studios LLC products, shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.
  • The buyer agrees that any legal action or proceeding arising out of the use of this website or purchases from Darkside Studios LLC will be brought exclusively in the state or federal courts located within Pennsylvania, and hereby consents to the personal jurisdiction and venue of such courts.

⚠️ PROP 65 WARNING (CALIFORNIA)

Products may expose you to chemicals such as vinyl chloride or toluene. www.P65Warnings.ca.gov

🌐 WEBSITE TERMS OF SERVICE

  • You must be of legal age or have consent to use the site.
  • Do not use the site for illegal or unauthorized purposes.
  • We reserve the right to modify services, pricing, and access without notice.
  • We are not liable for errors, third-party content, or user-submitted materials.

📬 Questions? Email us at darksidestudioarts@gmail.com

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