Darkside Studio Arts LLC - Return Policy

Returns & Refund Policy

At Darkside Studios LLC, we want you to love your purchase! If you are unsatisfied with your order, please review our return policy below to ensure a smooth and hassle-free process.

1. ELIGIBILITY FOR RETURNS

• Returns are accepted within 90 days of receiving your order.
• Items must be unused, uncut, and in their original condition with all packaging intact.
• Custom orders and reprints, unless defective, are not eligible for return.

2. HOW TO START A RETURN

• Email darksidestudioarts@gmail.com to request a Return Merchandise Authorization (RMA).
• Include your order number and a brief description of the reason for the return.
• Once approved, you’ll receive instructions on how to return the item(s).

3. SHIPPING YOUR RETURN

• All returns must be securely packaged to prevent damage in transit.
• Return shipping costs are the responsibility of the buyer.
• Shipping insurance is strongly recommended.
• We are not liable for lost or damaged returns. Keep tracking info until your refund is processed.

4. RESTOCKING FEE

• A 25% restocking fee applies to all eligible returns.
• If your order included free shipping, the shipping cost incurred by Darkside Studios LLC will be deducted from your refund.

5. REFUND PROCESSING

• Refunds are issued after we receive and inspect the return.
• Approved refunds are credited to your original payment method within 5–7 business days.

6. DAMAGED OR INCORRECT ITEMS

• Report any damaged or incorrect orders within 48 hours of delivery.
• Email darksidestudioarts@gmail.com with clear photos of the item(s) and packaging.
• If approved, we will issue a full refund or ship a replacement.

7. NON-RETURNABLE ITEMS

• Custom-designed or custom-printed products
• Any item that has been installed or partially used
• Items returned without prior RMA approval

8. INTERNATIONAL ORDERS

• Import duties, taxes, and return shipping are the responsibility of the buyer.
• Refused international packages due to unpaid fees are not eligible for refunds.

9. CONTACT US

Have questions or need help? Contact us anytime at darksidestudioarts@gmail.com. We’re happy to assist you!