❓ DARKSIDE STUDIOS LLC – FREQUENTLY ASKED QUESTIONS
Have questions about Darkside Studios LLC? This FAQ covers the most common topics about what we do, how orders work, shipping, returns, and how to get the most out of the site.
🛠️ How did Darkside Studios come about?
Darkside Studios LLC started from a deep love of RC racing, custom graphics, and detailed artwork. What began as small-batch, one-off graphics for local racers grew into a full-time studio specializing in high-end wraps, skins, chassis kits, and apparel artwork for RC enthusiasts across the world.
Every design is created in-house, one project at a time, with a focus on original artwork, precise fitment, and long-lasting materials.
👉 Want the full backstory? Click here to read the complete Darkside Studios origin story.
🎨 What does Darkside Studios specialize in?
- RC graphics wraps and decal kits for dirt oval, off-road, drag, boats, planes, crawlers, and more.
- Chassis skins and hop-up skins for a variety of popular RC platforms.
- Theme-driven designs (like BOOZE CRUISER, Hyper, Marked Up, Fusion/FusionX, etc.) built specifically for RC racers.
- Custom apparel designed in-house (tees, hoodies, pit gear, and more) to match your RC graphics.
- Specialty finishes such as chrome bases, metallic flake, neon fluorescents, and other high-visibility options.
Everything is made to order and tailored to the RC market—no generic clip-art or mass-produced designs.
📞 Do you have a phone number?
Darkside Studios LLC is a one-person studio, and almost all work happens hands-on at the design desk or print shop. To keep projects moving and maintain clear written records, support is handled by email only.
- This ensures all instructions, approvals, and changes are documented and easy to reference.
- Email is also the best way to share photos, mockups, and preview links.
For all questions, please email: darksidestudioarts@gmail.com
🛠️ Do you offer custom design services?
Yes—time permitting, custom work is available for racers and teams who want something beyond the standard themes.
- One-off layouts, team liveries, and unique concepts can be done when the schedule allows.
- Custom work is quoted individually and may require additional design time and approval steps.
- Custom orders follow all of our Terms & Conditions regarding previews, approvals, and non-returnable status.
To start a custom project, please submit a request here:
👉 Darkside Studio Arts – Custom Graphic Design Request
⏱️ How long does it take to ship an order?
All products are made to order and are produced in the order they are received. There are no rush options or deadline guarantees.
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Design & approval (graphics and apparel setup): Typically 1–3 business days.
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Production & print time (graphics): Begins after approval and varies based on workload and item type.
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Apparel & pit mats: Designed in-house, then produced by a trusted fulfillment partner. Production time depends on region and product type.
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Transit time: Depends on the shipping method and carrier and is in addition to design and production time.
For more detail on handling and transit times, see the Handling Time and Transit Times sections of our Terms & Conditions.
🛡️ Is there a warranty?
No. As stated in our Terms & Conditions, all products are sold without expressed or implied warranties.
- The buyer is responsible for proper installation, surface prep, and use.
- We do not guarantee performance in racing conditions, crash damage, misuse, or installation errors.
Details are available under the Warranty Disclaimer section of our Terms & Conditions.
🌍 Do you ship world-wide?
Yes—Darkside Studios LLC ships to most countries world-wide.
- We offer flat-rate Economy International shipping on most qualifying orders.
- Faster, trackable options (such as Priority or Express) may be available at checkout depending on your location.
- Buyers are responsible for all import duties, taxes, and brokerage or customs fees.
- Refused packages due to unpaid fees are not eligible for refunds.
For full shipping details, see the Shipping Policies section of our Terms & Conditions.
📦 How do you package your products?
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Graphics & wrap kits: Typically shipped rolled and protected in rigid mailers or sturdy packaging to prevent creasing and edge damage.
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Small decals & sticker sheets: Shipped in flat mailers with backing boards or protective sleeves where appropriate.
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Apparel & pit mats: Printed and packed by our trusted manufacturing partner, then shipped directly to you.
All items are packed with the goal of arriving ready to install or wear. If something arrives damaged, please review our Returns, Refunds & Reprints section for instructions.
↩️ What is your return policy on graphics?
Graphics and wraps are made to order, so returns are limited.
- Eligible items must be unused, uncut, and uninstalled, and returned in original condition.
- All returns are subject to a 25% restocking fee.
- Original shipping (including “free” shipping) may be deducted from refunds.
- Custom designs, reprints, and installed/trimmed graphics are non-returnable.
For full details, please review our dedicated Returns & Refund Policy page and the Returns, Refunds & Reprints section of the Terms & Conditions.
🧭 What is the best way to navigate the site?
The site is built around fitment first, so you can quickly find what fits your specific model.
- Start with the main Shop menu and choose your category (RC boats, planes, dirt oval, chassis skins, etc.).
- Use the make/model filters to select the exact chassis or body you own.
- If a specific model is listed and only one product appears, that is the currently available option for that fitment.
- You can further narrow results using the on-page filters (themes, finishes, add-ons, etc.).
If your model is not listed, that usually means we do not yet have a graphics set designed for that body or chassis.
📚 Do you have guides and instructions?
Yes. We provide written installation guidance to go along with our products.
- We offer an Installation Instructions page with step-by-step text to accompany our printed instruction sheets.
- Some products include additional install tips or notes in the product description.
You can access our main installation page from the site navigation or by visiting the Installation Instructions section of the website.
🎁 Do you have a Rewards Program?
Yes. Darkside Studios LLC offers a rewards system where you can earn points on qualifying purchases.
- Points may be redeemed toward future orders when you meet the minimum redemption threshold (see the Rewards widget for current details).
- Points are not redeemable for cash.
- Rewards, discounts, and promo codes are subject to change and may be modified or discontinued at any time.
Additional rules are outlined in our Rewards Program section in the Terms & Conditions.
💸 Do you have any other discount programs?
From time to time, we may run sales, limited-time promotions, or offer discount codes through the website, newsletter, or social media.
- Unless specifically stated, discount codes cannot be stacked or combined.
- Discounts and promo codes generally cannot be applied retroactively to past orders.
- Some items (such as certain apparel, pit mats, or limited-run products) may be excluded from promotions.
For the most up-to-date offers, keep an eye on the homepage, sign up for the newsletter, or follow Darkside Studios on social media.
📱 Do you have social media accounts?
Yes—Darkside Studios LLC does have social media accounts, but they are not updated frequently.
- As the business has grown, there has been less time available to create regular, meaningful posts.
- Time and energy are intentionally focused on what matters most: designing amazing artwork, producing quality products, and fulfilling orders.
- Social channels may occasionally be used for major updates, new theme launches, or important announcements, but they are not the primary source of day-to-day news.
For the most accurate and current information, please rely on the website, product pages, and email communication rather than daily social posts.
🚗 Can I send you my RC body to be wrapped?
No. At this time, Darkside Studios LLC does not offer mail-in body wrapping or installation services.
- We produce high-quality, self-install graphics kits and wraps that are shipped to you.
- You (or your local hobby shop/painter) are responsible for prepping the body and installing the graphics.
- This approach keeps costs reasonable and avoids shipping risks or damage to your painted RC bodies.
📄 Where can I read all the policies in detail?
For full legal details and policy language, please review the following pages:
If anything in this FAQ conflicts with the detailed policies on those pages, the language in our Terms & Conditions, Terms of Service, and Privacy Policy will always control.
Still have a question that wasn’t covered here? Reach out any time at darksidestudioarts@gmail.com.
