At Darkside Studios LLC, we want you to love your purchase. Because most products are printed on-demand, our return policies are a little tighter than big box stores — but they are designed to be fair, clear, and predictable.
Returns are accepted within 90 days of receiving your order, unless otherwise stated on the specific product listing.
Items must be unused, uncut, uninstalled, and in their original condition with all packaging, backing liners, and accessories intact.
All returned items are inspected upon arrival. Items that show signs of installation, trimming, stretching, creasing, or contamination (dust, grease, chemicals, etc.) are not eligible for refund.
Custom orders, custom layouts, one-off designs, and reprints are generally non-returnable except in cases of confirmed manufacturing defect or order error on our part.
📩 2. HOW TO START A RETURN
All returns require prior approval. Please email darksidestudioarts@gmail.com to request a Return Merchandise Authorization (RMA).
Include your order number, the item(s) you wish to return, and a brief explanation of the reason.
We may request photos of the product and packaging to help us evaluate eligibility before issuing an RMA.
Once approved, you will receive RMA instructions including the return address and any specific packaging requirements.
Returns sent without prior RMA approval may be refused or delayed in processing.
🚚 3. SHIPPING YOUR RETURN
All return shipments must be securely packaged to prevent damage in transit. Use a rigid mailer, tube, or box as appropriate.
Return shipping costs are the responsibility of the buyer, unless we expressly state otherwise in writing.
Shipping insurance is strongly recommended. We are not liable for returns that are lost, delayed, or damaged while in transit back to us.
Keep your tracking number and carrier receipt until your refund has been fully processed.
💰 4. RESTOCKING FEES & ORIGINAL SHIPPING
A 25% restocking fee applies to all eligible, approved returns that are not due to an error on our part.
If your original order included free shipping, the actual shipping cost incurred by Darkside Studios LLC will be deducted from your refund, in addition to any restocking fee.
Original shipping charges (including upgraded or expedited shipping) are non-refundable unless the return is due to our error.
🏦 5. REFUND PROCESSING
Refunds are issued only after the returned items are received and inspected.
If the return is approved, we will process a refund to your original payment method within approximately 5–7 business days.
Your bank or card issuer may require additional time to post the credit. Darkside Studios LLC is not responsible for delays caused by financial institutions.
If a return is denied due to ineligibility (installed, damaged, incomplete, or outside policy), we may offer to ship the items back to you at your expense.
🧾 6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.
Clear photos of the product, packaging, and shipping label
A brief explanation of the issue
We may request additional photos or details to properly evaluate the claim.
If the issue is confirmed to be a manufacturing defect or an error on our part, we will, at our discretion, either reprint/replace the item or issue a refund.
Do not install or modify a defective or incorrect item; doing so may void eligibility for replacement or refund.
🚫 7. NON-RETURNABLE ITEMS
Custom designs, one-off layouts, personalized graphics, and special-order products that are produced specifically for you.
Any item that has been installed, trimmed, cut, test-fitted and stretched, or otherwise altered from its original condition.
Items returned without prior RMA approval.
Items that are damaged due to improper storage, handling, or installation.
🌍 8. INTERNATIONAL ORDERS
For international customers, all import duties, taxes, customs fees, and return shipping costs are the responsibility of the buyer.
Refused or unclaimed international packages due to unpaid duties, taxes, or fees may be returned to us by the carrier or abandoned. In such cases:
Original shipping costs are non-refundable.
Additional carrier fees, return shipping charges, or penalties may be deducted from any potential refund.
If a package is abandoned or destroyed by customs, no refund will be issued.
📜 9. RELATIONSHIP TO TERMS & CONDITIONS
This Returns & Refund Policy is part of and works together with our full Terms & Conditions.
In the event of any conflict between this policy and the Terms & Conditions, the Terms & Conditions control for order, product, and warranty interpretation.
Nothing in this policy limits the rights, limitations of liability, or disclaimers set out in our Terms & Conditions.
