Darkside Studio Arts LLC Return Policy
At Darkside Studios LLC, we want you to love your purchase! If you are unsatisfied with your order, please review our return policy below to ensure a smooth and hassle-free process.
Eligibility for Returns
Returns are accepted within 90 days of receiving your order.
Items must be unused, uncut, and in their original condition with all packaging intact.
Custom orders and reprints, unless defective, are not eligible for return.
How to Start a Return
Contact us at darksidestudioarts@gmail.com to request a Return Merchandise Authorization (RMA).
Please include your order number and a brief description of the reason for the return.
Once your RMA request is approved, you’ll receive instructions on how to send the item(s) back.
Shipping Your Return
All returns must be securely packaged to avoid damage in transit.
Return shipping costs are the responsibility of the buyer, and we recommend purchasing shipping insurance to protect against loss or damage.
We are not liable for lost or damaged returns. Please keep all tracking information until your return is processed.
Restocking Fee
A 25% restocking fee applies to all eligible returns.
If your order qualified for free shipping, the original shipping cost incurred by Darkside Studios LLC will be deducted from your refund.
Refund Processing
Refunds will be processed once we receive and inspect your return.
Approved refunds will be issued to the original payment method within 5–7 business days.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
Include clear photographs of the damaged item(s) and packaging in your email to darksidestudioarts@gmail.com .
We will promptly review your case and, if approved, provide a replacement or issue a full refund.
Non-Returnable Items
Custom-designed or custom-printed products.
Any item that has been installed or partially used.
Products without prior RMA approval.
International Orders
Import duties, taxes, and return shipping costs are the responsibility of the buyer.
Refused international packages due to unpaid taxes or fees are not eligible for refunds.
Contact Us Have questions or need assistance? Feel free to reach out to us at darksidestudioarts@gmail.com . We’re here to help!
Let me know if you need any edits or additional details.
